I never received my released message!

If you did not receive messages you released from Spam in your Inbox, please click "Edit Columns" at the top of the Released Messages page, then check "Delivery Status".

If your delivery status is "bounced", we were not able to deliver your released message. This could be because of a problem with your forwarding address, or your ISP may be blocking certain types of spam at delivery time. We recommend trying to release the message again, or trying to release it to another forwarding address, if you have more than one.

If your delivery status is "sent", that means your ISP accepted the message after we sent it. If it is not in your Inbox, please check any Junk Mail or Spam folders your ISP may have for you. Messages that we pick up as spam are frequently also picked up as spam by ISPs. You may also wish to contact your ISP, to ask them what happened to your message.

Released messages are dated at the time they were originally sent, not the time you released them, so the message may not appear at the top of your Inbox. Try searching for the message sender to locate it.

You can release a message multiple times, if you believe that you received the message and it got deleted. Just go back to the Spam section and release the message again.

Finally, if you need your message in a hurry, and you just don't know where it's gone, remember, you can release a message to any one of your forwarding addresses. So, if you have another address you want to send it to, just add that address as a forwarding address, then release the message to that address. Don't forget to remove that address as a forwarding address afterwards, though, or a copy of all your incoming Pobox mail will be sent there!


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