Payments and Account Status

1. Billing
2. Pricing
3. Account Management

1.1. Can you turn off my spam reports or change their frequency?

All accounts are set up to receive daily spam reports when they are created.

If that's too frequent for you, you can switch to weekly reports, or turn them off entirely.

If that's not frequent enough, you can receive hourly reports, or subscribe to the RSS feed for your Spam, which is updated every 15 minutes.

You can also customize the content of your spam filters at the Emailed Spam Report settings page.

1.2. When will you send me a bill?

You can make a payment at any time by going to the Pay section.

Your account will be billed beginning 30 days before your next expiration date. You will receive an invoice every 7 days until payment is made. Accounts are deactivated 2 weeks after their expiration date. Accounts are deactivated automatically, so if you are planning to mail your payment, please make sure you mail your payment as soon as possible.

Trial accounts can make payment at any time during their 30 day trial. Your paid period will always begin at the end of the thirty day trial, regardless of when you make payment.

1.3. What should I do if my bill is for the wrong amount?

Your bill should indicate the type of account (or accounts) you have, and any additional services you are being billed for.

The annual charge for each of our account types is:

  • Pobox Basic (all Pobox addresses forward to the same place): $20/year
  • Pobox Plus (includes filters, and forwarding by Pobox address): $35/year
  • Mailstore (POP/IMAP/webmail, filters and forwarding by Pobox address): $50/year

If you are using the wrong account type, you can change your account type.

Other charges you may see on your bill are:

Once you have made the necessary changes to your account, please go to the Pay section to make payment.

If you still have questions about your bill, contact us and we would be happy to discuss it. 

1.4. Did you get my payment? My expiration date hasn't changed.

If you sent your payment via PayPal, please allow 1 business day for processing.

If you submitted your payment via credit card to our website, and your expiration date did not update, your payment did not process. Please try resubmitting payment with another card in a few hours; if it still does not work, contact us.

If your account has been deactivated, please let us know so that we can help you keep your account active while we await your payment.

Additionally, you may proceed to your My Payments page to view your account's invoices and payments.

1.5. What methods can I use to make payment?

You can make payment via credit card at our Pay page.  We accept: Visa, MasterCard, American Express, Discover and UnionPay.

The Pay page can also direct you to PayPal to make payment.  To make sure your payment is applied quickly and correctly, please follow that link to make payment, rather than simply sending a payment to one of our email addresses.

We can also take your credit card payment via fax at 1-800-762-6922 (US only) or +1-215-701-0665 (anywhere.)


1.6. How to combine accounts and change billing contacts

If you have multiple accounts, and you want to consolidate your bills, go to the Account Administrators page and use the "Change Billing Contact" button. A confirmation email will be sent to address of your new billing contact, who will now receive the bills for your Pobox account.

If you have one account, but want another non-Pobox customer to be responsible for paying the bill, please fill out the billing contact form.

If you have two accounts, and only want one account that includes all the Pobox addresses, use our help page How can I consolidate 2 accounts into one?


2.1. How much do Pobox accounts cost?

Pobox Basic accounts cost $20/year.

Pobox Plus accounts cost $35/year.

Mailstore accounts cost $50/year.

There is an additional charge for AllMail ($10/year).

 

2.2. How much do Pobox or MyPobox addresses (aliases) cost?

All Pobox accounts include a certain number of Pobox addresses (aliases), that you can give out to receive mail to your Pobox account. There are 2 limits: one for our domains, and one for any personal domains you may add to your Pobox account.

For Pobox domains (pobox.com, onepost.net, penguinmail.com, etc.)

Pobox Basic: up to 3 addresses

Pobox Plus: up to 6 addresses

Mailstore: up to 6 addresses

For All Domains (MyPobox personal domains + Pobox)

Pobox Basic: up to 20 addresses
Pobox Plus: up to 50 addresses
Mailstore: up to 100 addresses
 
Personal domains can also add AllMail, which will accept messages sent to any address at that domain, for $10/year. Mailstore accounts can add AllMail for up to two domains at no charge.
 
No account may have more than 100 addresses, at any combination of domains, on it. Addresses on a single account are assumed to be for a single person, and can only forward to a single Mailstore Inbox.
You can add multiple accounts to your billing group, and share access to your domains with those accounts, if you need to have mail for your domain go to multiple Mailstore Inboxes, or you need more than 100 addresses.
 
Addresses used to cost $6/3 addresses.  Effective October 18, 2012, this charge was eliminated.

2.3. Do you offer any discounts?

We offer the following discounts on all Pobox services except domain registration:

  • If you pay for 5 years up front, a 6th year is included for free.
  • If you have 2-4 user accounts, a 10% discount is automatically applied to all payments you make.
  • If you have 5 or more user accounts, a 20% discount is automatically applied to all payments you make.

For the group discount to apply, accounts must be on the same billing group.  User accounts that you add through your own account are automatically added to your billing group.  If you have accounts that you created using the Pobox signup form, please contact Customer Support for assistance moving them all to the same billing group.

Large groups and groups who do not need customer support for their accounts may be eligible for other discounts. Contact Customer Support for more details.

2.4. How much did Pobox use to cost?

Pobox was introduced in 1995 for $15/year, with additional aliases costing $7 for the next group of 3.

In 1996, email filters (MailBlock and MailSort) were introduced as additional features. They cost $9/year and $12/year, respectively.

In 1997, Pager Notification was added for $6/year.

In 1999, Pobox Plus was introduced at $35/year, and included access to all the email filters. Spam Protection was added as a free service to all accounts.

In 2000, Autoresponders were added for $7/year. Vacation Mail was added to all accounts as a free service.

In 2004, the price of Pobox Basic changed for the first (and, so far, only) time to $20. Pobox Plus was still $35/year, and Mailstore was introduced at $50/year. Additional aliases were reduced to $6/group of 3. Filters were no longer available on a one-off basis.

In 2006, My Pobox was introduced. There is no charge to add a domain to your account. There is a $15/year registration fee if you register your domain through us, and a $30/year charge if you set up AllMail (a catch-all forwarding, for all unassigned addresses.)

in 2012, per-alias charges were eliminated. Each account type now gets a fixed block of aliases. Basic accounts get 3 aliases at Pobox domains and personal domain aliases up to an account maximum of 20. Plus accounts get 6 Pobox/up to 40 total. Mailstore accounts get 6 Pobox/up to 100 total. AllMail pricing was reduced to $10/year. 

There have been no changes to account prices since 2013. In 2016, we increased domain registration prices by $2 to add WHOIS privacy for all customers.

Don't know when you signed up? Check out our guide to Pobox logos through the years for a little walk down memory lane.


3.1. How can I change my account type?

The annual charge for each of our account types is:

  • Pobox Basic (all Pobox addresses forward to the same place): $20/year
  • Pobox Plus (includes filters, and forwarding by Pobox address): $35/year
  • Mailstore (POP/IMAP/webmail, filters and forwarding by Pobox address): $50/year

See a complete list of features included with each account.

To upgrade or downgrade your account, please log into your Pobox account. On the right side of the page, you will see your current account type. For example, if you currently have a Mailstore account, you will see:

 

Account type — Mailstore        Change


To upgrade or downgrade your account, click on the "Change" button. At the top of the following page, you will see:

 

 

 

 

 

Choose the account type you want to upgrade/downgrade to. Click the "Save" button to finish.

3.2. What happens when I upgrade/downgrade my account status?

When you change your account type, you will see your expiration date change immediately.  Your account takes the remaining time period left on your original expiration date, and adjusts it based on the cost of the new account type you have shifted to.  You'll see the change on the web right away.

Because people frequently make a series of changes to their accounts in a single day, the billing system doesn't send you an email until the end of the day.  (Just in case someone is making unauthorized changes to your account, we do send notices of account changes as soon as, and every time, they happen.)  At the end of the day, you will receive one of two emails:

  • If your new account type is more expensive than your old one, you'll receive a notice of what your new, closer, expiration date is, and how much it would cost to extend your new account type back to your old expiration date.  This pro-rated bill does include payments for multiple years, if you have prepaid your account.
  • If your new account type is less expensive than your old one, you'll receive a notice of what your new further in the future expiration date is. 

Under our new billing system, there is one significant change to upgrades.  Under the old system, you would have 2 weeks to pay your bill, and, if you did not pay your pro-rated bill, you would automatically be downgraded to your old account type.  Under the new billing system, you will never be downgraded unless you request the downgrade; it is not required to pay your pro-rated bill.  Your account's expiration date will simply move forward, and you will receive your next annual bill (at your new account type's rate) sooner.

If you have pre-paid for multiple years, and wish to try a new account type without having to pre-pay at the new rate for multiple years, we recommend that you simply ignore the pro-rated invoice.  If, at some point in the future, you would like to pay to extend back to your old expiration date, just let us know, and we'll send you one.

3.3. How can I split my account into two accounts?

You should set up a second account. If you only want to use the address you currently have, then just set it up using a disposable alias - anything accepted by the system is fine. This new account will be automatically added to your billing group.

Once the second account is active, go to the Remove Addresses page. Select "Send to Another User" for the address or addresses you want to split off. In the text box that appears, enter the address of the new account you created.

3.4. How can I consolidate 2 accounts into one?

If you have two accounts, and only want one account that includes all the Pobox addresses, go to the Remove Addresses page and use the "Move to Another User" button. If you want to be able to forward mail on the consolidated account by Pobox address, it will need to be a Pobox Plus or Mailstore account.

If you have multiple accounts, and you want to consolidate your bills or if you have one account, but want another non-Pobox customer to be responsible for paying the bill, use our help page How to combine accounts and change billing contacts.

3.5. How can I cancel my account?

You can cancel your account by:

If you do not pay your invoice, your account will be automatically deactivated 2 weeks after your expiration date.

3.6. Why doesn't my emailed report have a table anymore?

If you are viewing the spam section on a desktop, it should look like this:

 

If you are viewing the spam section on a mobile device, it should look similar to this:

If you are seeing the mobile layout on your desktop machine, please contact us and let us the name and version of the email program or website you are using to view the spam section.

3.7. My account was deactivated. Can you resend my lost mail?

We cannot resend mail that was sent when your account was inactive. All messages sent during that period were returned to sender (bounced) with the error "User Unknown".